Technology

At Gilpin we are constantly exploring available new technology to enhance our already sophisticated systems.  Not only for our client benefit but also to benefit our internal work-flow process, thus ensuring quality controlled data (QCD) each time every time, and additionally provide for further efficiencies in our pricing models.

Our overall reporting process... what we call TravelDNA. 

TravelDNA encompasses a wide range of efficient & state of the art technology internally in our Reservations systems & processes, and in our Remote or After Hours Office access and our Reporting and Accounting processes:

• E-Track - electronic tracking & Reporting on un-used flight coupons or whole flight tickets. If not tracked diligently the fare value is lost... 
• Low Cost Air - our internal solution that aggregates both web-carrier content with GDS content - on the one screen. The process enables our consultants to complete in 7-10 minutes a Best Fare of the day 'fare-check' and fulfil the booking... compared to checking 3 or more websites. The company productivity gains are substantial and are reflected in our Client pricing efficiencies. 
• KDS Online Booking Tool -  the single most sophisticated on-line booking tool available in the Australian Corporate market.  European technology enhanced by adding market specific 'faring' options specifically to suit the unique Australian market has produced this OBT with the capability to inbuilt complicated (or simple) Travel Policy and thereby achieve compliance in travel transactions. In this era it is a prerequisite as is the ability to Benchmark the best (actual best!) fare of the day across both GDS or web-carrier content - airfare, hotel and car. 
• Our After Hours Service (24/7) -  is handled by a team of knowledgeable consultants who access our internal systems via our own VPN (Virtual Private Network) for laptops & where range permits, wireless access. Any information & data transmitted on our VPN is secure.   
  
  Commencing 2006 Gilpin Travel Management will partner with AERO24 for a truly
  global 24/7 solution via GDS, PNR (booking) and Profile sharing to synronise the secure information flow of our Corporate clients requirements in an after hours or emergency situation.    
   
• QCD - our internal process where data in the reservation is Quality Controlled prior to the mid and back-office process and dispersal of data.  This means data is checked before the traveller travels and before the data flows into the mid and back-office systems for Reporting.  It is an extra step that we take willingly to ensure the quality of our work...
• Detailed Data Reporting  With our client's authority (signed/authorised) complex Reporting that is required by Airlines to support complex Financial Offers such as APOSD  and Star Contracts ...are normal process in Gilpin. We are proficient in working with complex financial offers & the tender process. We have the skill and ability .....And are flexible and agile enough to evolve with ever-changing circumstances in the fast-paced travel arena. 

Flightlock - For Traveller security providing instant global location Reporting for all travellers using map based imagery  by continent, country and city .    

Our skilled team - without skilled personnel, technology is meaningless - and our our highly skilled team compliment the very best technology and systems available in the travel industry, in 2007.