Gilpin Traveller

Results

The results that Gilpin achieves for its clients are streamlined adherence to policy, value creation and better travel arrangements. Wherever your team needs to travel and whatever event that you need to host, Gilpin will have relevant experience.

A track record covering sixteen years and a loyal and diverse client base mean that Gilpin is among Australia's most diversely experienced team. That experience delivers incisive advise, mistake free implementation and savvy, creative solutions. The result that Gilpin strives for includes ensuring that your team enjoys the experience of corporate travel and arrives ready to achieve the best possible commercial results.

Gilpin has highly qualified staff and a reliable but creative and inventive approach to see opportunities where others don't. They measure their service success through long-term relationships with satisfied clients.

Service

The promise that Gilpin makes is that it will make no false promises, that your people will
be able to rely on their travel arrangements completely and that problems will be solved
before trips commence. Clients enjoy ready access, by phone and on-line, to experienced staff that are committed to Gilpin and its clients.

At Gilpin the team recognises that every client is unique. Our specialists strive to understand these unique client needs and preferences more deeply and to respect their preferences as well as meeting their practical needs.

Agility characterises the service of Gilpin reacting quickly to changing client needs and special circumstances. Privacy, confidentiality and integrity are an integral part of the service clients expect and Gilpin's internal standards systems and policies ensure that they are delivered.

Value

Every client has different needs, but they all need the best possible value. Experience, market awareness and a thorough knowledge of the myriad pricing systems and offers in the industry - these are the hallmark of Gilpin. These benefit clients through delivery of the greatest value for their travel spend.

Through its industry business relationships, including with
American Express as a Travel Services representative office and its contacts worldwide, Gilpin secures optimal pricing - GFO, point of sale, volume rebates, management fee - based on a client's committed volumes and policy preferences. Pricing that represents exceptional value. Whether it is routine or special travel, point-to-point or Conference arrangements, Gilpin delivers sustainable efficiency precisely tailored to individual corporate needs.

The Gilpin team prides itself on its capacity to deliver absolute value combined with access to the highest quality providers and most efficient and desirable routing, every time.

Control

From a corporate governance perspective, the most fundamental aspects of corporate travel management are transtarency of transactions, real time knowledge of expenditure, compliance with policy and security. Today technology allows more and better reporting than ever before, but never has the need for secure, experienced and reliable suppliers been more essential.

Gilpin provides its clients with access to full reporting on all transactions within 24 hours of real time through the MIR system. Password protected and accessible from the client's desktop this is the new benchmark in travel management.

The MIR system is used by leading airlines for subvention assessment and can ensure comprehensive policy compliance across the most diverse and complex organisations.